Frequently Asked Questions
Here you will find answers to the most frequently asked questions about our products, origin, Halal certification, ordering, and delivery. If you have any further questions, our customer service will be happy to assist you.
General
We are happy to provide you with our currently valid Halal certificate via email upon request. This ensures that only the current and valid version is used.
Yes. Our entire product range complies with our halal requirements. Adherence to the relevant standards is regularly checked and documented.
As long as your order has not yet been processed, changes can often still be accommodated. Please contact us as soon as possible by email or via our contact form.
You can reach us by phone, email, or through our contact form. All contact options can be found on our contact page.
Meat & Processes
Our products originate from Austria. We collaborate with selected farms and producers who meet our quality requirements and Halal standards. We place great importance on traceable origin, responsible processing, and consistently high quality.
In individual cases, we also offer special delicacies whose origin is outside Austria. These include, for example, original A5 Wagyu from Japan or selected sausage specialties from traditional production regions. The origin of each product is, of course, transparently displayed.
Compliance with Halal requirements is verified by independent and accredited certification bodies. The relevant processes are regularly inspected and documented to ensure continuous adherence to the applicable Halal standards.
We aim to ensure the best possible quality and optimal taste experience. Chilled delivery best preserves freshness, consistency, and product quality.
Origin is an essential component of quality and transparency for us. That's why we work with selected farms from Austria. Short supply chains, high agricultural standards, and traceable origin enable us to consistently ensure the quality of our products.
Shipping & Delivery
You can find the current delivery time on the respective product pages and at checkout. After dispatch, you will receive a shipping confirmation with tracking information.
Our products are packed chilled and prepared for shipment. Through suitable packaging and cooling concepts, we ensure that the goods remain protected during transport.
Should delivery not be possible, the shipping service provider will decide on further action. You can find the latest information in the shipment tracking.
Information about currently available delivery countries can be found in the checkout or on our shipping page. Our delivery area is constantly being expanded.










