Frequently asked questions
Here you will find answers to the most common questions about our products, origin, halal certification, ordering and delivery. If you have any further questions, our customer service is happy to help.
General
We are happy to provide our currently valid halal certificate by email on request. This way we make sure that only the current and valid version is used.
Yes. Our entire range meets our halal requirements. Compliance with the relevant standards is regularly checked and documented.
As long as your order has not yet been processed, changes can often still be taken into account. Please contact us as soon as possible by email or via our contact form.
You can reach us by phone, by email or via our contact form. You will find all contact options on our contact page.
Meat & processes
Our products come from Austria. We work with selected farms and producers that meet our quality requirements and halal standards. We place great importance on traceable origin, responsible processing and consistently high quality.
In individual cases we also offer special delicacies whose origin lies outside Austria. These include, for example, original A5 Wagyu from Japan or selected sausage specialties from traditional production regions. The origin of every product is of course transparently declared.
Compliance with the halal requirements is verified by independent and recognised certification bodies. The relevant processes are regularly checked and documented to ensure continuous compliance with the applicable halal standards.
We want to guarantee the best possible quality and an optimal taste experience. Chilled delivery preserves freshness, texture and product quality as well as possible.
For us, origin is an essential part of quality and transparency. That is why we work with selected farms from Austria. Short supply chains, high agricultural standards and traceable origin allow us to consistently ensure the quality of our products.
Shipping & delivery
You will find the current delivery time on the respective product pages and at checkout. After dispatch you will receive a shipping confirmation with tracking.
Our products are packed chilled and prepared for shipping. Suitable packaging and cooling concepts ensure that the goods remain protected during transport.
If delivery is not possible, the shipping provider decides on the next steps. You will find the latest information in the tracking.
You will find information on the currently available delivery countries at checkout or on our shipping page. Our delivery area is continuously being expanded.










